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Operations & Customer Success Coordinator

Job Description

We’re currently looking for an exceptionally organised, proactive, and positive-minded Operations & Customer Success Coordinator to support our day-to-day operations and customer interactions. You’ll work closely with the two founders of the company and be exposed to nearly all parts of running an e-commerce business—offering exciting opportunities to grow in the areas that interest you most.

Job Title

  • Operations & Customer Success Coordinator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Female, ideally aged 26–35, who thrives in a flexible, on-site setup.
  • At least 2–3 years of experience in a VA, coordination, or operations support role.
  • Exceptional organisation skills—can juggle tasks and still keep cool.
  • Strong communicator: you’re great at updating on progress and flagging when capacity is tight.
  • A self-starter who anticipates needs and loves getting things done.
  • Familiarity (or willingness to learn) with:
    • Shopify, Xero, Canva, Meta Business Suite, Microsoft 365.
Job Responsibilities
  • Customer Love (Daily to Weekly):
    • Respond to customer emails and social messages via Meta Inbox.
    • Manage Shopify reviews via Okendo.
    • Track and follow up with customers as needed (email, SMS, IG DM, FB).
    • Manage inbox organisation—achieve inbox zero each day.
    • Create packing slips, order forms, and Invoices.
  • Operations & Reporting (Weekly to Monthly):
    • Assist with weekly reports from Xero and Shopify (we’ll train you!).
    • Maintain updated stock and inventory documents.
    • Contact with warehouses
    • Maintain sales reports
    • Manage Shipping documentation
    • Supply Chain assistance and support
  • Creative Support (Ad-Hoc):
    • Create and resize images using Canva for website, ads, or printed collateral.
    • Upload and publish content to YouTube and Shopify.
    • Help design thank-you cards, postcards, stickers, and more.
    • Organise Canva folders as directed.
  • Internal Process & Team Support:
    • Document SOPs regularly using Loom or written processes
    • Track and report on weekly goals and priorities
    • Update VA task sheets with completed, pending, or new requests
    • Communicate upcoming availability, capacity, and priorities with the team
    • Support calendar management and reminders for key deadlines

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY OR TANJAY CITY.

Good luck and God Bless!