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Offshore Claims Assistant

Job Description

We are seeking a motivated, reliable, and empathetic Claims Assistant to join our specialized Water Damage Restoration team. This role is the backbone of our customer experience, helping clients navigate stressful situations with professionalism and care. This is a long-term opportunity for a proactive individual to grow their career within a supportive business culture that values team development and high-quality service.

Job Title

  • Offshore Claims Assistant

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Language: Exceptional English proficiency (written and verbal) is mandatory for high-level customer correspondence.
  • Availability: Must be able to work strictly during Sydney business hours (9:00 am – 5:00 pm AEST).
  • Tech-Ready: A reliable, high-speed internet connection and a dedicated home office setup.
  • Communication: Comfortable and confident liaising with an Australian-based team via phone, instant messaging, and video calls.
  • Education/Experience: Previous experience in claims, insurance, or high-level administration is a plus, but we prioritize a great attitude and a willingness to learn.
  • Experience working with Australians is preferred but not essential.
  • Managed email correspondence and ensured accurate, prompt responses.
Job Responsibilities
  • Claims Management: Lodge, triage, and proactively manage insurance restoration claims from start to finish.
  • Customer Support: Respond to inquiries with genuine empathy, managing both inbound and outbound calls with insurers, suppliers, and contractors.
  • Coordination: Schedule restoration jobs, coordinate technician appointments, and provide administrative support to the field team.
  • Documentation: Complete restoration reports, quotations, and “Scope of Works” templates with high accuracy.
  • Data Entry: Maintain Excel/Google Sheets for contents lists and other administrative tracking.
  • Growth Support: Assist with business development by researching and applying for workplace panels during downtime.
  • Stakeholder Liaison: Maintain professional relationships with internal teams and external stakeholders to ensure seamless service delivery.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, OR CEBU CITY. 

Good luck and God Bless!