Job Description
We are a dynamic and customer-focused organization that values collaboration, excellence, and innovation. Committed to providing exceptional service to our members, we prioritize a positive work environment where every team member is supported and empowered to succeed. If you thrive in a fast-paced, results-driven atmosphere and enjoy being part of a supportive team, we invite you to apply for the position of Member Services Specialist.
As a Member Services Specialist, you will play a crucial role in ensuring the satisfaction and retention of our valued members. You will be responsible for responding to inquiries via telephone and email, handling outbound calls to both potential and existing customers and processing membership applications and renewals. A proactive problem solver with excellent organizational and communication skills, you will anticipate and address potential issues before they escalate, ensuring a seamless experience for our members.
Job Title
- Member Services Specialist
Work Schedule
- Dayshift
Job Qualifications/Requirements
- Proficiency in Mac OS, Microsoft Office (Word, Excel, Outlook), and internet research tools.
- Experience with HubSpot CRM or similar CRM platforms preferred.
- Strong communication skills, both written and verbal.
- Exceptional organizational and time management abilities.
- Proactive problem-solving skills with a keen attention to detail.
- Ability to work independently while also collaborating effectively within a team.
- Flexible schedule with a willingness to go the extra mile to support team goals.
- Dedication to delivering outstanding customer service and maintaining high standards of data accuracy and reliability.
Job Responsibilities
- Respond to telephone and email inquiries from members in a friendly and efficient manner.
- Conduct outbound calls to potential and existing customers to address inquiries and promote membership benefits.
- Process new membership applications and renewals with meticulous attention to detail.
- Utilize Mac OS and HubSpot CRM (or similar CRM platforms) to manage member information and track interactions.
- Conduct internet research to validate member inquiries and ensure accurate information.
- Handle phone inquiries with professionalism and empathy, resolving issues promptly and effectively.
- Demonstrate strong data entry and management skills to maintain accurate member records.
- Utilize Internet payment systems such as Stripe and PayPal to process membership payments.
- Multitask effectively in a fast-paced environment, prioritizing tasks to meet deadlines and exceed targets.
Good luck and God Bless!