Job Description
Join TEMi as our Member Experience Coordinator, where you will be instrumental in managing our membership program and fostering a vibrant community. In this role, you will oversee member onboarding, ensure effective communication with members and sponsors, and coordinate both virtual and in-person events. You will also manage CRM and website updates, track member renewals and engagement, and strive to enhance customer experiences. If you are detail-oriented and passionate about improving processes and building relationships, we invite you to help elevate the member experience at TEMi.
Job Title
Member Experience Co-Ordinator
Work Schedule
- Day shift
Job Qualifications/Requirements
- 3+ years in customer service, membership management, event coordination, or a related role.
- Bachelor’s degree in business, marketing, event management, or a related field (preferred but not essential).
- Familiarity with tools like Zoom, Microsoft Teams, and other virtual event technologies.
- Experience working with CRM systems and maintaining member or client data.
- Proven experience in coordinating both in-person and virtual events, managing registrations, and event logistics.
- Microsoft Office Suite (Word, Excel, Outlook), Canva, and Dropbox.
- Experience with Stripe or other payment systems for managing subscriptions (preferred but not essential).
- Basic knowledge of WordPress for updating content on websites.
- Experience with ClickUp or other project management platforms.
- Familiarity with LinkedIn and Facebook for posting and scheduling content.
Job Responsibilities
- Monitor daily TEMi support inbox and respond to member, non-member, and sponsor inquiries within agreed KPIs.
- Facilitate the onboarding process for new members and sponsors, ensuring a smooth transition.
- Monitor, track, and follow up on memberships, processing all renewal or cancellation activities.
- Liaise with members to encourage engagement and check in on their experiences.
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Plan and execute both virtual and in-person events, including logistics and registration management.
- Source and book venues for in-person events, ensuring all requirements are met.
- Prepare event agendas and distribute them to relevant parties.
- Work with the marketing team to create promotional materials for events.
- Proactively review and update website pages and member portal to ensure information is current and accessible.
- Liaise with the website maintenance team to manage updates and track changes.
- Create and update event registration platforms with necessary information.
- Enter new customer details into the CRM system and maintain accurate records.
- Systematize TEMi activities by preparing flowcharts and process maps of the customer experience.
- Collaborate with the CRM maintenance team to implement improvements and automation where possible.
- Filter and manage emails, ensuring timely responses to customer service inquiries.
- Schedule appointments and send reminders for meetings with members and sponsors.
- Organize files in Dropbox and maintain documentation of internal processes and procedures.
- Create basic graphic designs using Canva, and assist with video editing tasks as needed.
- Manage posting and scheduling of content on TEMi’s social media platforms to promote events and engage members.
- Prepare reports and edit event recordings for publication on digital platforms.
Good luck and God Bless!