Job Description
We’re an Australian family-owned business that manufactures high-quality products for the caravan and trade industries. Our products are sold online and through retail outlets, and we’re currently in an exciting phase of rapid growth.
We’re looking for a passionate, creative, and driven individual to join our small, agile team. This is a diverse role with a strong emphasis on marketing, customer engagement, and executive support. You’ll work closely with the GM and other departments, gaining exposure to multiple areas of the business.
In a small team, flexibility is key — we wear many hats, support each other where needed, and thrive on challenges. If you’re the type of person who loves using and improving their skills, you will have plenty of opportunities to expand in this role. While you are part of a dynamic team, you also need to be self-driven and able to stay motivated and focused when working solo on a project. If this sounds like you, we’d love to hear from you.
Job Title
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Marketing & Communications
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Degree in Marketing, Communications, Business, IT or a related field (or equivalent experience).
- Strong written and verbal communication skills.
- Ideas person and keen problem solver.
- A good eye for visually appealing graphics and engaging video content.
- Competency with content tools (e.g., Canva, Adobe Suite, CapCut, etc.).
- Ability to use AI tools to improve workflow and productivity.
- Good understanding of email marketing platforms (e.g., Klaviyo, Mailchimp).
- Solid social media knowledge and enthusiasm for online engagement.
- Comfortable analysing and presenting data.
Job Responsibilities
- Respond to customer enquiries across phone, email, social media, and our website.
- Provide product recommendations and after-sales support, including warranty claims.
- Identify common customer pain points and feed this insight into marketing content (FAQs, how-to videos, etc.).
- Plan, write, and schedule social media content across all platforms.
- Engage with followers, reply to comments/messages, and build relationships with creators and influencers in our industry.
- Collaborate with our internal team to produce engaging content (photo/video).
- Monitor trends to ensure our content stays relevant and engaging.
- Create and send regular marketing emails to our subscriber base.
- Write compelling copy and design visually appealing templates.
- Manage lists and segments for more targeted messaging.
- Report on campaign performance and tweak accordingly.
- Execute and optimise paid Facebook ad campaigns (with some support from our agency).
- Assist in content creation – social graphics, short-form video planning and editing.
- Monitor and analyse ad performance, providing regular reports.
- Stay on top of marketing trends and recommend fresh ideas.
- Use tools like Meta Business Suite, Google Analytics, and Klaviyo (or similar) to track performance.
- Identify what’s working and where we can improve.
- Present data and insights to the GM in a clear, actionable way.
Good luck and God Bless!