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IT & VA Support Specialist

Job Description

The IT & VA Support Specialist provides essential support to Virtual Assistants (VAs) and WrkPod staff by ensuring smooth operational processes, technical assistance, and equipment management. This role acts as the primary point of contact for VAs, manages Tier 1 IT support, and oversees the efficient handling of company assets and client-owned equipment. The position contributes to WrkPod’s goal of delivering exceptional managed concierge services by combining technical expertise, organisational skills, and a client-first mindset.

Job Title

  • IT & VA Support Specialist

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Open to fresh graduates; any experience in IT support or admin work is a plus.
  • Basic knowledge of computer systems, network setup, and troubleshooting.
  • Organized and detail-oriented, with the ability to manage equipment and documentation.
  • Able to communicate communication and with problem-solving skills.
  • Willing to assist in both IT support and administrative tasks as needed.
Job Responsibilities
  • VA Support:
    ● Serve as the primary point of contact for VAs, addressing enquiries, concerns, and requests promptly and professionally.
    ● Provide administrative and operational assistance to VAs, ensuring a streamlined workflow.
    ● Implement and enforce operational procedures and policies to enhance efficiency and compliance.
    ● Resolve issues and complaints efficiently, delivering excellent customer service.
    ● Oversee the onboarding process, including clearance procedures and equipment safekeeping.
    ● Regularly update and maintain the asset registry for VA and staff equipment.
  • Equipment and Asset Management:
    ● Track and organise client-owned equipment in storage for efficient management.
    ● Assist in implementing RFID systems for secure access control.
    ● Coordinate the procurement of company equipment and merchandise.
    ● Manage WrkPod merchandise printing and distribution.
  • Facility Coordination:
    ● Arrange room reservations to accommodate meetings and events.
  • Tier 1 IT Support:
    ● Deploy equipment to support daily operations.
    ● Provide first-level troubleshooting for technical issues, including remote access configuration.
    ● Evaluate and escalate support tickets to Tier 2/3 as necessary.
  • Other/Ad Hoc Tasks:
    ● Complete additional tasks assigned to support overall operations and objectives.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!