Job Description
Bx is a dynamic organization dedicated to providing exceptional experiences for our members through innovative IT platforms and outstanding customer service. We prioritize values such as exceeding expectations, integrity, and fostering a supportive team environment. Join us in delivering excellence and making a meaningful impact in the lives of our members.
We are seeking an IT Platform Coordinator | Customer Success Team Member to join our team. The successful candidate will be responsible for managing the day-to-day operations of various IT applications associated with our platforms, ensuring smooth functionality, and providing exceptional support to our members and internal teams.
Job Title
- IT Platform Coordinator & Customer Success
Work Schedule
- Dayshift
Job Qualifications/Requirements
- Strong written and verbal English communication skills.
- Process-oriented with excellent organizational abilities.
- Exemplary knowledge of tech platforms and applications.
- Ability to work independently, meet deadlines, and adapt to change.
- Enthusiastic attitude, problem-solving skills, and eagerness to learn and grow.
- Strong work ethic and ability to collaborate effectively within a team.
- Proficiency in Trello, Asana, Freshdesk, Keap/Infusionsoft, Zoom, Google Suite Workplace + Microsoft, DynamicSync, Eventbrite, WordPress, Memberium, Buddy Boss, Survey Monkey, and social media platforms.
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Proven experience in IT platform coordination, customer success, or related roles.
- Familiarity with project management methodologies and tools, particularly Asana.
- Experience in troubleshooting technical issues and providing user support.
Job Responsibilities
- Manage day-to-day operations of all IT applications associated with Bx platforms.
- Utilize project management tools, particularly Asana, to define, assign, and track tasks for team members.
- Troubleshoot and resolve minor platform issues efficiently.
- Create detailed tickets and tasks to escalate technical issues as necessary.
- Manage platform subscriptions, updates, and user access.
- Facilitate HQ team member and Bx member onboarding/offboarding processes.
- Provide IT-related helpdesk support and maintain documentation of procedures in the Operations Manual.
- Generate monthly evaluation reports on platforms, assessing technical risks and strategic alignment.
- Collaborate with the Operations Support Team to plan projects, launch initiatives, and address technical issues.
- Attend meetings across various time zones and ensure follow-up on assigned tasks.
- Continuously update and add new procedures to the Operations Manual, ensuring alignment with Asana tasks.
- Undertake ad hoc tasks and projects as required.
Good luck and God Bless!