We're Hiring

IT Platform Coordinator & Customer Success

Job Description

Bx is a dynamic organization dedicated to providing exceptional experiences for our members through innovative IT platforms and outstanding customer service. We prioritize values such as exceeding expectations, integrity, and fostering a supportive team environment. Join us in delivering excellence and making a meaningful impact in the lives of our members.

We are seeking an IT Platform Coordinator | Customer Success Team Member to join our team. The successful candidate will be responsible for managing the day-to-day operations of various IT applications associated with our platforms, ensuring smooth functionality, and providing exceptional support to our members and internal teams.

Job Title
  • IT Platform Coordinator & Customer Success
Work Schedule
  • Dayshift
Job Qualifications/Requirements
  • Strong written and verbal English communication skills.
  • Process-oriented with excellent organizational abilities.
  • Exemplary knowledge of tech platforms and applications.
  • Ability to work independently, meet deadlines, and adapt to change.
  • Enthusiastic attitude, problem-solving skills, and eagerness to learn and grow.
  • Strong work ethic and ability to collaborate effectively within a team.
  • Proficiency in Trello, Asana, Freshdesk, Keap/Infusionsoft, Zoom, Google Suite Workplace + Microsoft, DynamicSync, Eventbrite, WordPress, Memberium, Buddy Boss, Survey Monkey, and social media platforms.
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • Proven experience in IT platform coordination, customer success, or related roles.
  • Familiarity with project management methodologies and tools, particularly Asana.
  • Experience in troubleshooting technical issues and providing user support.
Job Responsibilities
  • Manage day-to-day operations of all IT applications associated with Bx platforms.
  • Utilize project management tools, particularly Asana, to define, assign, and track tasks for team members.
  • Troubleshoot and resolve minor platform issues efficiently.
  • Create detailed tickets and tasks to escalate technical issues as necessary.
  • Manage platform subscriptions, updates, and user access.
  • Facilitate HQ team member and Bx member onboarding/offboarding processes.
  • Provide IT-related helpdesk support and maintain documentation of procedures in the Operations Manual.
  • Generate monthly evaluation reports on platforms, assessing technical risks and strategic alignment.
  • Collaborate with the Operations Support Team to plan projects, launch initiatives, and address technical issues.
  • Attend meetings across various time zones and ensure follow-up on assigned tasks.
  • Continuously update and add new procedures to the Operations Manual, ensuring alignment with Asana tasks.
  • Undertake ad hoc tasks and projects as required.

To Apply, please create an account at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, NEGROS ORIENTAL

Good luck and God Bless!