Job Description
We are seeking a skilled IT Administrator to manage and support our company’s IT infrastructure, providing comprehensive support to a dynamic international team. The ideal candidate will have deep expertise in Microsoft Azure, Office 365 administration, and IT operations, with a strong emphasis on security and compliance with ISO27001 standards.
Job Title
IT Administrator
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Minimum of 3 years providing desktop support for an international team and 2 years as an Azure Administrator.
- AZ-104 certification is mandatory; MS-102 and relevant security certifications (e.g., CISSP, CISM) are desirable.
- Advanced understanding of Microsoft Azure and Office 365 suite.
- Strong grasp of enterprise security practices, including ISO27001 compliance.
- Familiarity with Microsoft DevOps tools and practices, including YAML.
- Proficiency in scripting and automation (PowerShell, Azure CLI).
- Strong skills in supporting users across different time zones and cultures.
- Ability to prioritize varied support tasks in a fast-paced environment.
- Expertise in troubleshooting complex IT issues.
- Ability to coach and train users effectively.
Job Responsibilities
- Deliver Level 1, 2, and 3 IT support to a diverse international user group, addressing hardware and software issues efficiently.
- Provide remote support using advanced tools and techniques for our global workforce.
- Proactively manage user requests, resolve complex technical issues, and deliver training on system use and best practices.
- Oversee Azure resources, ensuring optimal setup, management, and integration with Office 365 services.
- Customize and administer Office 365 to enhance collaboration and productivity.
- Maintain all aspects of IT infrastructure, including servers, networks, and endpoint devices.
- Manage and configure Microsoft DevOps Pipelines and Releases.
- Implement system improvements and upgrades to support business growth.
- Enforce security measures focused on data protection and role-based access.
- Ensure compliance with ISO27001 through internal audits and documentation maintenance.
- Collaborate with development teams to optimize IT operations with Microsoft DevOps practices.
- Automate infrastructure tasks to streamline deployment and management processes.
- Develop user guides and training materials for varying technical proficiency levels.
- Manage relationships with external vendors while ensuring quality service delivery.
- Represent the company’s interests professionally and ethically.
Good luck and God Bless!