We're Hiring

Helpdesk Coordinator

Job Description

The ANZ Helpdesk Coordinator plays a pivotal role in delivering exceptional service and support to Cleancorp’s team and clients, particularly ISS/ANZ Bank across Australia. This role serves as the primary point of contact, ensuring professional, responsive assistance and contributing to the seamless functioning of our business operations.

Job Title
  • Helpdesk Coordinator
Work Schedule
  • Dayshift
Job Qualifications/Requirements
  • Excellent written and spoken English.
  • Experience in a service industry managing a varied workload with multiple priorities and strong customer focus and administrative support an advantage.
  • Advanced use CRM systems (ideally Salesforce)
  • Advanced working knowledge of MS Office (particularly Excel)
  • Ability to navigate Sharepoint
  • Advanced analytical skills, with the ability to source data from multiple sources and convert into a streamlined report.
  • The ability to analyse, understand and present data in its simplest form and convert into sound commercial insights.
  • Curious and learning mindset with the ability to ask questions to understand in order to deliver a story opposed to solely data.
  • Deliver outstanding service to both internal and external customers.
  • Ensure 100% data accuracy across all systems, addressing any discrepancies promptly.
  • Provide comprehensive support to operations and sales functions, contributing to exceptional customer experiences.
Job Responsibilities
  • Provide exceptional service via phone and email to ANZ bank branch staff and ISS Australia, addressing inquiries and concerns promptly.
  • Proactively gather and monitor customer feedback to ensure high satisfaction levels.
  • Assist service partners with information and administrative support, guiding them towards successful outcomes.
  • Facilitate the onboarding process for cleaning operatives at new sites and ensure accurate client data management.
  • Manage complaints and escalations effectively, striving for timely resolution.
  • Offer key commercial insights and data analysis to support business initiatives and sales strategies.
  • Provide analytical support to the sales team, identifying opportunities based on market trends and competitor analysis.
  • Develop and maintain sales performance reports, forecasts, and pipeline management tools.
  • Collaborate with the sales team to identify and pursue new opportunities, ensuring accurate client setup in systems.
  • Assist the operations team with administrative tasks, data entry, and scheduling to optimize cleaning operations.
  • Monitor and manage the SWEPT system, identifying and addressing operational issues promptly.
  • Ensure accurate recording, documentation, and closure of queries, maintaining high-quality standards.
  • Generate and distribute client reports, analyzing contract performance and identifying improvement areas.
  • Uphold high standards of quality and log non-conformances in the Track system.
  • Record meeting minutes, track action items, and ensure timely completion.
  • Generate and cross-check reports across multiple systems, providing backup support for administrative tasks and customer inquiries.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, NEGROS ORIENTAL

Good luck and God Bless!