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General Virtual Assistant

Job Description

We’re looking for a dynamic and motivated individual to join our team as a Customer Concierge & Social Media Assistant. The ideal candidate is passionate about providing exceptional customer service, managing social media engagement, and has a strong curiosity for learning about automations and AI tools. If you’re eager to grow your skills, explore innovative technologies, and play a key role in enhancing both customer experience and online presence, we’d love to hear from you!

The ideal candidate is tech-savvy, creative, empathetic, resourceful, and committed to delivering high-quality work across both service and marketing functions.

Job Title

  • General Virtual Assistant

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Experience in customer support, client service, or community management.
  • Experience in social media management and content creation.
  • An interest in automation or basic familiarity with Python.
  • Strong written and verbal communication skills.
  • Ability to edit simple short-form videos (or willingness to learn).
  • Comfortable using CRM tools, Google Workspace, and common online platforms.
  • Organised, detail-oriented, and able to work independently in an on-site
    environment.
  • Friendly, empathetic, and professional in all member interactions.
Job Responsibilities
  • Member Concierge & Customer Support:
    ● Act as the first point of contact for members via email, chat, and phone with timely and professional responses.
    ● Resolve inquiries using a friendly, empathetic, and detail-oriented approach.
    ● Support new member onboarding by setting them up in the system and booking their Fast Start Call.
    ● Track member attendance and program utilisation.
    ● Maintain CRM records, including updates to notes, interactions, tasks, and feedback.
    ● Assist with internal and external communications, announcements, updates, and reminders.
    ● Collaborate with other departments to ensure member needs are met quickly and effectively.
  • Marketing & Content Support:
    ● Social Media (Facebook, Instagram, LinkedIn, Threads, TikTok)
    ● Maintain a monthly and quarterly content calendar.
    ● Create, edit, and schedule content one month in advance.
    ● Edit and produce short-form videos (e.g., reels) from Dean’s workshops and recorded content.
    ● Repurpose transcripts and long-form content into platform-specific posts.
    ● Use AI tools for captions, content ideas, and workflow efficiency while ensuring accuracy and on-brand quality.
    ● Monitor comments, DMs, and mentions; respond or escalate as needed.
    ● Manage and maintain an organised asset library in Google Drive.
    ● Prepare monthly performance reports for social platforms.
  • Data Management:
    ● Segment and manipulate CRM data for specific marketing and member engagement tasks.
    ● Ensure the effective and strategic use of available data across campaigns and operations.
  • Email Marketing:
    ● Write clear, engaging, and on-brand email copy for announcements, promotions, events, and community updates.
    ● Create and schedule email campaigns supporting sales events, workshops, and member gatherings.
  • Systems Creation:
    ● Identify repeatable tasks and document them into clear, scalable processes.
    ● Build workflows and store them in 1Brain.
    ● Recommend automation tools and templates to improve efficiency.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!