Job Description
As a Failed Payments Telemarketer, the mission is to reconnect with customers whose payment attempts have failed, help them successfully complete their entries, and offer exciting upsell opportunities. They need to be friendly and persuasive.
Job Title
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Failed Payment Telemarketer
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Previous experience in telemarketing, sales, collections, or customer service.
- A confident, enthusiastic, and engaging phone manner.
- Strong persuasive and negotiation skills.
- Ability to handle sensitive financial conversations with professionalism.
- Thrives in a performance-driven environment.
- Basic understanding of payment systems and customer data handling.
- Tech-savvy with good data entry and CRM experience.
Job Responsibilities
- Make outbound calls to customers with declined or failed payments.
- Clearly explain the payment issue and assist in resolving it professionally and efficiently.
- Re-confirm customer interest in ongoing prize draws and ensure they remain eligible.
- Identify opportunities to upsell additional entries, packages, or promotional offers.
- Provide excellent customer service while maintaining a focus on sales and recovery.
- Record accurate call outcomes, payment attempts, and customer interactions in the system.
- Handle objections with confidence and turn hesitant customers into happy participants.
- Meet and exceed daily performance metrics related to payment recovery and upselling.
Good luck and God Bless!