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E-commerce & Marketing Operations Coordinator

Job Description

We are seeking a capable, detail-driven E-commerce & Marketing Operations Coordinator to serve as a hands-on executor for our digital operations. This role focuses on the execution of marketing activities, Shopify storefront maintenance, and managing Tier 2 customer service. You will work within clearly defined systems and tools to keep our e-commerce engine running smoothly. This is an execution-focused role, not a strategy or leadership position, reporting directly to the Head of Digital.

Job Title

  • E-commerce & Marketing Operations Coordinator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Platform Experience: Hands-on experience with Shopify, Klaviyo, and Gorgias (or a similar CX platform).
  • Social Media: Experience scheduling and managing content across Meta platforms (Facebook/Instagram).
  • Industry Background: Proven experience in B2C e-commerce; wholesale exposure is a plus.
  • Communication: Strong written English skills with the ability to draft commercial email copy.
  • Detail-Oriented: High attention to detail, process discipline, and the ability to conduct thorough QA checks.
  • Work Style: Ability to work independently and asynchronously within defined guardrails and policies.
Job Responsibilities
  • Marketing Execution: Draft email copy for campaigns/flows in Klaviyo based on briefs; schedule and publish social content; conduct quality checks on all outgoing assets.
  • Shopify Store Management: Upload and update products (SKUs, pricing, descriptions); manage collections and tags; monitor stock visibility and maintain general store hygiene.
  • Tier 2 Customer Service: Handle escalated tickets in Gorgias using documented policy frameworks for refunds, replacements, and investigations.
  • Cross-Platform Coordination: Trace issues end-to-end across Shopify, Klaviyo, and Meta to ensure operational flow and resolve friction points.
  • Reporting: Prepare basic performance summaries regarding campaign engagement and revenue attribution.
  • Issue Triage: Log recurring product or delivery faults and escalate matters that fall outside of defined decision authority.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE  CITY, OR TANJAY CITY. 

Good luck and God Bless!