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Customer Support Officer

Job Description

We are seeking a dedicated Customer Support Officer to serve as the primary point of contact for our global community of pickleball enthusiasts. You will join a high-energy team focused on delivering premium service that matches the quality of our world-class equipment, directly impacting brand loyalty and athlete satisfaction. This role is essential in ensuring every player, from amateur to professional, receives the technical guidance and order support they need to succeed on the court.

Job Title

  • Customer Support Officer

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Minimum of 3 years of experience in a customer-facing role within the e-commerce or sporting goods industry.
  • Exceptional written and verbal communication skills in English with a focus on professional brand tone.
  • Proven proficiency using Zendesk, Gorgias, or similar help desk software to manage high ticket volumes.
  • Demonstrated ability to troubleshoot logistics and shipping issues involving international carriers and customs.
  • Strong interest in or practical knowledge of pickleball or related racket sports to provide authentic product advice.
  • Availability to work flexible hours to accommodate different time zones as required by our global customer base.
  • High school diploma or equivalent is required, though a bachelor’s degree in Communications or Business is preferred.
Job Responsibilities
  • Resolve complex customer inquiries across email, live chat, and social media platforms with precision and empathy.
  • Manage the end-to-end warranty claim process to ensure players receive timely replacements or repairs for their gear.
  • Coordinate with the logistics and warehouse teams to track shipments and resolve delivery discrepancies for international orders.
  • Provide detailed technical product information regarding paddle specifications, materials, and performance benefits to prospective buyers.
  • Maintain accurate customer records and interaction logs within our CRM system to track common pain points.
  • Identify and escalate recurring product issues to the quality control team to drive continuous manufacturing improvements.
  • Support the sales team by identifying opportunities for upselling or cross-selling based on individual player needs.

To Apply, please create your profile at air.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!