We're Hiring

Customer Service Representative

Job Description

Join our team as a Customer Service Representative and play a crucial role in ensuring seamless operations and exceptional service in our parking facilities. If you thrive in a customer-centric environment and enjoy resolving challenges with precision and empathy, this position is perfect for you. Apply now to be a part of our dynamic team dedicated to delivering outstanding customer experience

Job Title
  • Customer Service Representative
Work Schedule
  • Dayshift
Job Qualifications/Requirements
  • Proven experience in a customer service or related role.
  • Strong customer orientation with the ability to adapt/respond to different personalities.
  • Excellent phone contact handling skills and active listening.
  • Exceptional communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • People-oriented with a positive attitude and a passion for helping others.
  • Adaptability and resilience to work under pressure while maintaining professionalism.
  • Attention to detail and accuracy in handling customer inquiries and administrative tasks.
  • Strong problem-solving abilities to resolve customer complaints efficiently.
  • Active listening skills to understand customers’ needs and provide appropriate solutions.
  • Proficiency in using relevant tools and systems for customer service and administrative tasks.
Job Responsibilities
  • Handle administrative tasks related to parking operations.
  • Check alarms and report to the Customer Service Manager.
  • Generate daily reports on parking activities.
  • Monitor CCTV systems for security purposes.
  • Resolve customer complaints by identifying causes and providing solutions.
  • Contribute to team efforts by accomplishing related tasks.
  • Manage large volumes of incoming calls and emails.
  • Provide accurate and complete information to customers.
  • Update hub processes as needed.
  • Monitor the use and security of car parking facilities and equipment.
  • Direct and assist customers via intercoms and fault calls.
  • Develop and maintain strong relationships with client representatives.
  • Quickly identify, investigate, and resolve issues related to parking operations.
  • Provide customer-centric service and support to direct and indirect reports.
  • Foster a strong customer focus throughout the division.
  • Identify opportunities for service improvement.
  • Liaise with customers and clients to address concerns and inquiries.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, NEGROS ORIENTAL

Good luck and God Bless!