Job Description
Join our team as a Customer Service Representative and play a crucial role in ensuring seamless operations and exceptional service in our parking facilities. If you thrive in a customer-centric environment and enjoy resolving challenges with precision and empathy, this position is perfect for you. Apply now to be a part of our dynamic team dedicated to delivering outstanding customer experience
Job Title
- Customer Service Representative
Work Schedule
- Dayshift
Job Qualifications/Requirements
- Proven experience in a customer service or related role.
- Strong customer orientation with the ability to adapt/respond to different personalities.
- Excellent phone contact handling skills and active listening.
- Exceptional communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- People-oriented with a positive attitude and a passion for helping others.
- Adaptability and resilience to work under pressure while maintaining professionalism.
- Attention to detail and accuracy in handling customer inquiries and administrative tasks.
- Strong problem-solving abilities to resolve customer complaints efficiently.
- Active listening skills to understand customers’ needs and provide appropriate solutions.
- Proficiency in using relevant tools and systems for customer service and administrative tasks.
Job Responsibilities
- Handle administrative tasks related to parking operations.
- Check alarms and report to the Customer Service Manager.
- Generate daily reports on parking activities.
- Monitor CCTV systems for security purposes.
- Resolve customer complaints by identifying causes and providing solutions.
- Contribute to team efforts by accomplishing related tasks.
- Manage large volumes of incoming calls and emails.
- Provide accurate and complete information to customers.
- Update hub processes as needed.
- Monitor the use and security of car parking facilities and equipment.
- Direct and assist customers via intercoms and fault calls.
- Develop and maintain strong relationships with client representatives.
- Quickly identify, investigate, and resolve issues related to parking operations.
- Provide customer-centric service and support to direct and indirect reports.
- Foster a strong customer focus throughout the division.
- Identify opportunities for service improvement.
- Liaise with customers and clients to address concerns and inquiries.
Good luck and God Bless!