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Customer Service & Operations Assistant

Job Description

We are seeking a Customer Service & Operations Assistant. This is a dual-focused role combining customer care and operational support. You will be a key part of delivering exceptional service and managing weekly and ad-hoc reporting. We provide all necessary training—what matters most is your enthusiasm for learning, your attention to detail, and your love of spreadsheets and data.

Job Title

  • Customer Service & Operations Assistant

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • A positive, professional presence
  • Exceptional attention to detail and strong organisational skills
  • Passionate about delivering high-quality customer experiences and can manage constructive replies to all sorts of emails from customers
  • Interest in spreadsheets and data reporting fundamentals
  • Proactive, self-driven, and excited to learn new systems and tools
  • Experience with (or willingness to learn) Xero, Shopify, Microsoft 365, Canva
Job Responsibilities
  • Daily – Customer Support & Inbox Management:
    • Respond to customer inquiries via email (“hello” inbox), Facebook, and Instagram using Meta Inbox
    • Manage and respond to Shopify customer reviews via Okendo
    • Maintain an organised shared inbox with zero backlog by end of day
  • Weekly – YouTube & Reporting:
    • Upload Instagram videos to YouTube; create Canva thumbnails + engaging video
    descriptions
    • Assist (and eventually lead) weekly reports using data from Xero and Shopify
  • Bi-Weekly – SOP Creation & Process Documentation:
    • Collaborate with Loom AI to document and update procedures in our SOP Playbook
    • Allocate time every two weeks for process writing sessions
  • Monthly – Collateral & Print Coordination:
    • Organise printing of order forms, barcodes, flyers, and tradeshow materials
  • Ad-Hoc Tasks – Creative & Operational Support:
    • Crop and upload images for the website as needed
    • Update Shopify text and visuals per direction
    • Design Canva creatives (stickers, brochures, postcards, etc.)
    • Reorganise Canva folders following guidance from Stine and Kristy
    • Update price lists when products or pricing change
    • Provide occasional support to other team members (e.g., Dar Mae)

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!