We're Hiring

Customer Service Assistant

Job Description

The Customer Service Assitant at SynxBody plays a pivotal role in providing exceptional customer service across multiple channels, addressing inquiries regarding SynxBody products. This position also involves supporting team members with various projects as needed.

Job Title
  • Customer Service Assistant
Work Schedule
  • Dayshift
Job Qualifications/Requirements
  • Highly motivated and target-driven with a proven track record in customer service
  • Attention to detail is essential
  • Familiarity with Gorgias CRM software
  • Excellent communication skills, both written and verbal
  • Strong initiative and problem-solving skills
  • Proficient experience using MS Office, in particular Outlook, Word, Excel
  • Prioritizing, time management and organizational skills
  • Customer focussed attitude
  • Relationship management skills and openness to feedback
  • Possess a resilient nature
Job Responsibilities
  • Monitor the Gorgias customer service platform regularly.
  • Prioritize and manage incoming customer inquiries efficiently.
  • Keep Gorgias records and tickets updated with relevant information.
  • Follow up with customers to ensure their issues are resolved satisfactorily.
  • Respond promptly to email inquiries, providing accurate and helpful information.
  • Address customer inquiries submitted through website contact forms.
  • Collaborate with team members to resolve complex inquiries effectively.
  • Engage with customers via live chat on the website, offering real-time assistance.
  • Provide information on products, services, and promotions during chat interactions.
  • Ensure a positive and informative chat experience for customers.
  • Guide customers through the returns process, including initiating return requests and providing return labels.
  • Keep records of return requests and exchanges for accurate tracking.
  • Communicate with the logistics team to ensure seamless return processing.
  • Address customer complaints professionally and empathetically.
  • Investigate the root causes of complaints to determine appropriate resolutions.
  • Propose and execute solutions to turn negative experiences into positive ones.
  • Follow up with customers to confirm their satisfaction with the resolution.
  • Monitor comments and queries on social media platforms (e.g., Facebook, Instagram, Twitter).
  • Respond to customer inquiries and comments in a friendly, engaging, and informative manner.
  • Escalate any serious issues or concerns to the Sales & Accounts Manager.
  • Monitor social media trends and customer sentiment to inform product and service improvements.
  • Collaborate with the wider customer support team to share any sales orders and practitioner inquiries.
  • Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
  • Participate in regular training and development activities to enhance customer service skills.
  • Maintain up-to-date knowledge of Gorgias features and functionalities.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY, NEGROS ORIENTAL

Good luck and God Bless!