We're Hiring

Customer Care Specialist

Job Description

Join our dynamic Customer Care Team and be at the forefront of delivering exceptional service to our valued customers! As a Customer Care Team Member, you’ll play a pivotal role in ensuring customer satisfaction, resolving inquiries, and nurturing lasting relationships. With a focus on trust, transparency, and innovation, you’ll collaborate with a supportive team to exceed expectations and drive business growth. Bring your passion for customer service, strong communication skills, and proactive attitude to a company that values your dedication and offers opportunities for continuous learning and personal development.

Job Title
  • Customer Care Specialist
Work Schedule
  • Dayshift
Job Qualifications/Requirements
  • Minimum of 1-2 years of experience in customer service or a related field.
  • Experience in a sales or telemarketing role is advantageous.
  • Familiarity with customer relationship management (CRM) software is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills with the ability to build rapport and maintain customer relationships.
  • Effective problem-solving abilities to resolve customer issues efficiently.
  • Attention to detail and accuracy in data entry and order processing.
  • Ability to work collaboratively in a team environment.
  • Proficiency in computer applications, including MS Office suite.
  • Adaptability and flexibility to handle varying tasks and workloads.
  • Customer-focused attitude with a dedication to providing exceptional service.
  • Professional demeanor with a positive and proactive approach.
  • Ability to prioritize tasks and manage time effectively.
  • Willingness to learn and adapt to changing processes and procedures.
  • Integrity and adherence to company values and code of conduct.
Job Responsibilities
  • Handle and resolve all customer orders, complaints, queries, feedback, and issues to maintain high standards of service.
  • Ensure compliance with company OH&S policy for personal and employee safety.
  • Manage major contracts and projects as needed.
  • Maintain and update customer pricing system.
  • Answer sales calls and customer inquiries, taking appropriate action to meet customer needs and drive sales.
  • Participate in telemarketing campaigns.
  • Resolve customer complaints and process credit claims.
  • Enter customer orders accurately and promptly.
  • Provide regular activity reports as requested by management.
  • Attend meetings.
  • Liaise between sales, production, and customers regarding delivery issues.
  • Participate in regular product training.
  • Perform other duties as directed by Operations Manager or management staff.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY OR TANJAY CITY, NEGROS ORIENTAL

Good luck and God Bless!