Job Description
Join our dynamic Customer Care Team and be at the forefront of delivering exceptional service to our valued customers! As a Customer Care Team Member, you’ll play a pivotal role in ensuring customer satisfaction, resolving inquiries, and nurturing lasting relationships. With a focus on trust, transparency, and innovation, you’ll collaborate with a supportive team to exceed expectations and drive business growth. Bring your passion for customer service, strong communication skills, and proactive attitude to a company that values your dedication and offers opportunities for continuous learning and personal development.
Job Title
- Customer Care Specialist
Work Schedule
- Dayshift
Job Qualifications/Requirements
- Minimum of 1-2 years of experience in customer service or a related field.
- Experience in a sales or telemarketing role is advantageous.
- Familiarity with customer relationship management (CRM) software is a plus.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and maintain customer relationships.
- Effective problem-solving abilities to resolve customer issues efficiently.
- Attention to detail and accuracy in data entry and order processing.
- Ability to work collaboratively in a team environment.
- Proficiency in computer applications, including MS Office suite.
- Adaptability and flexibility to handle varying tasks and workloads.
- Customer-focused attitude with a dedication to providing exceptional service.
- Professional demeanor with a positive and proactive approach.
- Ability to prioritize tasks and manage time effectively.
- Willingness to learn and adapt to changing processes and procedures.
- Integrity and adherence to company values and code of conduct.
Job Responsibilities
- Handle and resolve all customer orders, complaints, queries, feedback, and issues to maintain high standards of service.
- Ensure compliance with company OH&S policy for personal and employee safety.
- Manage major contracts and projects as needed.
- Maintain and update customer pricing system.
- Answer sales calls and customer inquiries, taking appropriate action to meet customer needs and drive sales.
- Participate in telemarketing campaigns.
- Resolve customer complaints and process credit claims.
- Enter customer orders accurately and promptly.
- Provide regular activity reports as requested by management.
- Attend meetings.
- Liaise between sales, production, and customers regarding delivery issues.
- Participate in regular product training.
- Perform other duties as directed by Operations Manager or management staff.
Good luck and God Bless!