Job Description
We are seeking an experienced Community Manager to manage and nurture our online community while addressing client service requests efficiently and professionally. As a key ambassador of our brand, you will ensure a positive experience for all users and clients, fostering a welcoming environment and handling client inquiries with expertise.
Job Title
- Client Services & Community Manager
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Proven experience in community management or customer support, preferably in a startup or tech environment.
- Proficiency in Microsoft Suite and familiarity with property search engines and databases.
- Strong research and analytical skills.
- Excellent written and verbal communication skills.
- Exceptional time management skills and ability to prioritize tasks effectively.
- Fast learner with the ability to adapt to new tools and systems quickly.
- Ability to work independently and as part of a team.
- Proactive, self-motivated, and possess a problem-solving mindset.
- Strong ethical standards and commitment to confidentiality.
Job Responsibilities
- Engage with community members across our app, promoting a positive and inclusive environment.
- Monitor community activity, respond to posts, comments, and inquiries in a timely manner.
- Facilitate discussions, encourage participation, and mediate conflicts or issues.
- Develop and implement strategies to increase community engagement and retention.
- Collect and analyze feedback from community members to enhance the platform and user experience.
- Train AI assistants with relevant data when required.
- Respond to client service requests via email or chat, providing accurate and timely solutions.
- Troubleshoot technical issues and escalate complex cases to appropriate departments.
- Maintain detailed records of client interactions, inquiries, and resolutions.
- Collaborate with product and development teams to relay client feedback and suggestions.
- Assist in the onboarding process for new clients to ensure a seamless experience.
- Prepare and deliver reports on client service metrics, identifying trends and areas for improvement.
- Work closely with marketing, product, and support teams to align community and client service goals with company objectives.
- Provide regular updates and insights to management on community growth, engagement levels, and client satisfaction.
- Participate in team meetings and contribute ideas to enhance community and client service strategies.
Good luck and God Bless!