Job Description
Are you the kind of person who lights up a room with your energy, loves connecting with people, and thrives on making others feel seen, supported, and successful?
If you’ve got a knack for communication, a sprinkle of sales confidence, and a heart for helping others win this might just be your dream role.
We’re looking for a Client Success Manager to join our fast-growing personal development company, Dream Out Loud, where our mission is to help entrepreneurs design and live their dream life through world-class coaching, programs, and events.
You’ll be the bridge between our clients and our company ensuring every student, attendee, and mastermind member feels valued, heard, and guided through their journey to success.
This is not a boring admin role. This is a people’s role full of energy, impact, and purpose. You’ll be part coach, part concierge, part problem-solver… and 100% obsessed with client happiness.
Job Title
-
Client Success Manager
Work Schedule
- Day Shift
Job Qualifications/Requirements
- You’re not just looking for another job — you’re looking to make a difference.
- You love building relationships, thrive in a fast-paced environment, and take pride in being the calm, confident problem-solver everyone turns to.
- You’re self-motivated, adaptable, and have that perfect balance of empathy and assertiveness that makes people feel safe — and led.
- If you’ve got experience in client success, customer service, account management, or sales — even better. But what matters most is your attitude, heart, and communication skills.
Job Responsibilities
- Client Relationship Champion: Be the first point of contact for clients — answering questions, solving challenges, and turning every interaction into a world-class experience.
- Engagement & Retention: Help clients stay on track with their programs and events, ensuring they get incredible results and remain raving fans for life.
- Sales Support & Upsells: Confidently guide clients through renewal or upgrade conversations with empathy and subtle sales finesse.
- Email & Inbox Management: Transform negative emails into positive experiences — you’re a pro at turning tension into trust.
- Onboarding & Offboarding: Ensure every new client feels celebrated and every graduating client feels appreciated and connected.
- Community Vibe Leader: Bring fun, energy, and accountability to our online communities (Skool, Slack, etc.) — celebrate wins, spark conversations, and keep the vibe high.
- Event Support: Be a key player during live events — greeting clients, assisting with check-ins, and ensuring every detail runs smoothly.
- Feedback Loops: Collect testimonials, feedback, and insights to help us constantly improve the client journey.
Good luck and God Bless!