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Helpdesk Coordinator

Job Description

The Helpdesk Coordinator serves as the critical first point of contact for Australian clients and the internal operations team. This role is designed to “WOW” customers by providing professional, responsive service while removing administrative burdens from Customer Service Managers (CSMs). You will ensure 100% data accuracy, maintain systems, and extract commercial insights from data to drive continuous business improvement.

Job Title

  • Helpdesk Coordinator

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Communication: Excellent written and spoken English with the ability to handle conflict with empathy and tailor messages to various audiences.
  • Technical Proficiency: Advanced experience with CRM systems (Salesforce preferred) and SharePoint.
  • Data Analysis Expert: Advanced MS Excel skills; ability to source data from multiple platforms, identify trends/root causes, and translate numbers into simple, commercial “stories.”
  • Service Background: Proven experience in a service-oriented industry managing varied workloads and competing priorities.
  • Mindset: High accountability, proactive problem-solving, and a curious, learning-focused attitude.
  • Core Capabilities: High attention to detail, strong organizational skills to meet deadlines, and the ability to build trust with stakeholders.
Job Responsibilities
  • Client Service & Communication: Manage inbound phones and emails for CSMs; support cleaning operatives with onboarding and site info; manage complaints and resolution tracking.
  • Operations & Compliance Support: Execute data entry and scheduling; monitor the SWEPT system for time, attendance, and JSEA compliance; log non-conformances in the Track system.
  • Meeting Coordination: Record and distribute minutes for weekly meetings and track the completion of action items.
  • Reporting & Data Management: Maintain 100% accuracy of client data across all systems; populate Swept data and produce comprehensive monthly reports for CSM portfolios.
  • Business Insights: Cross-check reports across multiple systems to identify improvement areas and distribute accurate, insightful reports to Sales and Operations teams.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY.

Good luck and God Bless!