Job Description
This Allied Health Receptionist/ Administration Assistant role aims to be the first point of contact for our clients and other stakeholders/ service providers by providing excellent customer service and administrative support. The Allied Health Receptionist/ Administration Assistant will also support the wider team including other clinicians and business managers with general administrative tasks to support business operations.
Job Title
- Allied Health Receptionist/ Administration Assistant
Work Schedule
- Dayshift
Job Qualifications/Requirements
- Bachelor’s degree in Health Studies/ Nursing or related field or equivalent experience in the health industry, such as proven experience as a medical receptionist or in a similar role within the healthcare sector.
- Demonstrates understanding of common health and medical conditions/ disabilities.
- Excellent written and verbal English skills with strong communication and interpersonal abilities.
- Attention to detail and accuracy in data entry and record keeping.
- Ability to multi-task and manage competing priorities in a fast-paced environment.
- Proficiency in basic computer applications (Microsoft 365/ Microsoft Office) and CRM software.
- Demonstrates initiative and willingness to learn.
- Demonstrates emotional intelligence, empathy, and a passion for helping others.
- Strong organizational skills and the ability to work independently as well as part of a team.
- Minimum 3 years work experience in the healthcare sector or similar roles.
- Familiarity with social media platforms for basic marketing purposes.
- Experience using Canva for creating marketing/ promotional materials.
Job Responsibilities
- Manage incoming phone inquiries, addressing queries and directing calls to the appropriate personnel.
- Assist in managing outbound calls to schedule client appointments for clinicians, follow up on client/ patient information, and support business operations.
- Monitor central email inbox and manage general email and referral inquiries, re-directing emails to the appropriate personnel as required.
- Maintain accurate client/ patient records by entering data into the CRM system with attention to detail and confidentiality.
- Assist with data entry.
- Complete customer/client satisfaction and feedback surveys via phone after service.
- Collaborate with team members to ensure smooth workflow and efficient operations. Support team members with general administration tasks as required.
- Monitors staff safety whilst on home visits to clients and alerts management to any concerns as required.
- Upholds company policies and procedures, contributing to a positive and professional work environment.
- Supports manager with any other required general administration tasks as directed.
- Completes tasks within the allocated time frame.
- Plans and manages own workload autonomously.
- Utilization of Outlook calendar or other project management software in Microsoft 365 for time use/ management.
- Able to multi-task and manage multiple tasks/ projects at a time.
- Maintaining timely, effective, and professional oral and written communication at all levels, and with external professionals and organizations as required.
- Documentation in client files/ records as required.
- Data entry into CRM and Microsoft Excel.
- Familiarity with using Microsoft 365 and Microsoft Office applications (Word, Outlook, Excel).
- Actively contributes to team meetings and takes meeting minutes.
- Participates in and contributes to business development projects as delegated by the team.
- Social media/ marketing projects (desirable skills but not essential)
- Uses Canva to create social media posts with content provided by the team and schedules these using Meta Business Suite.
- Meets with the business manager to develop an annual marketing plan and brainstorm activities for marketing/ business promotion.
Good luck and God Bless!