Job Description
We are seeking a proactive and detail-oriented Administrative Coordinator / Executive Assistant to join our team. This role is integral in ensuring the seamless assignment of interpreting and translation jobs while acting as the key liaison between clients and interpreters. The ideal candidate will have strong organizational skills, the ability to manage multiple priorities, and the confidence to handle contingencies effectively. Proficiency in English (both spoken and written) is essential, as the role involves regular phone communication and email correspondence with clients and interpreters.
Job Title
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Human Resource
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Proficient English skills (both spoken and written) are essential for handling phone calls and professional email communication.
- Applicants should hold at least a university degree or an equivalent level of education and experience.
- Strong organizational and multitasking abilities, with the ability to work under pressure.
- Excellent communication skills, both written and verbal.
- Problem-solving mindset with a proactive approach to handling contingencies.
- High attention to detail and accuracy in data entry and scheduling.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling/CRM systems.
- Previous experience in administrative support, scheduling, or customer service is an advantage.
- Experience in the interpreting and translation industry is a plus but not required.
Job Responsibilities
- Assign interpreting and translation jobs to suitable linguists based on language requirements, availability, and client specifications.
- Monitor job schedules and ensure all assignments are confirmed and completed on time.
- Serve as the primary point of contact between clients and interpreters, addressing enquiries, confirming details, and ensuring smooth communication.
- Provide interpreters with necessary job details, including appointment locations, client requirements, and special instructions.
- Communicate professionally via phone and email to coordinate assignments effectively.
- Handle last-minute changes, such as interpreter cancellations or delays, by promptly arranging replacements or alternative solutions.
- Provide interpreters with directions or troubleshooting support to ensure they reach their assignment locations without issues.
- Accurately input and update job details in company databases and scheduling systems.
- Maintain detailed records of interpreter assignments, client requests, and job completions for internal tracking and invoicing.
- Assist with incoming enquiries via phone and email, ensuring prompt and professional responses.
- Support the team with other administrative tasks as needed.
Good luck and God Bless!