Job Description
This role is ideal for someone who’s methodical, loves ticking off a to-do list, and feels a small dopamine hit when a bank account balances to the cent.
As our Accounts Support Officer, you’ll work closely with our finance and ops team to keep our accounting processes smooth, our records clean, and our reports accurate. You’ll also support our external accountant, liaise with customer service, and generally make life easier for the team by making sure the dollars and details line up.
Job Title
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Accounts Support Officer
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Experience in accounts admin or bookkeeping.
- Confidence with accounting tools (Xero experience preferred).
- Familiarity with spreadsheets and cloud-based systems (Google Drive, etc.)
- Great attention to detail — the type who notices a $0.27 mismatch.
- Clear communicator — written and verbal
- Able to work independently and manage your own time.
- Friendly, honest, and team-first
Job Responsibilities
- Banking & Reconciliation:
● Daily bank reconciliations of accounts.
● Matching payments received to invoices (especially from e-commerce platforms or manual bank transfers).
● Identifying and flagging discrepancies in transactions.
● Following up on unallocated deposits or returned payments.
● Daily PayPal reconciliations. - Accounts Receivable Support:
● Generating and issuing customer invoices (where needed).
● Adjusting online orders when and where required.
● Preparing aged receivables reports.
● Sending payment reminders and following up overdue accounts.
● Supporting the Customer Service team on invoice/payment queries.
● Escalating Aged Debtors with clear notes/context.
● Application of Credit Card Payments. - Expense & Credit Card Reconciliation:
● Managing employee credit card reconciliations (matching receipts, checking for anomalies).
● Uploading documentation to relevant folders/cloud storage. - General Admin & Reporting:
● Keeping accounting files and documents organised and up-to-date (Google Drive).
● Assisting with end-of-month reporting prep.
● Supporting Accounts Manager + Accountant with ad hoc tasks.
● Updating and maintaining supplier and customer account records.
● Completing new supplier registration forms.
● B1G1 Process Management
● Accounts payable processing (where applicable.)
● Stock adjustments when required.
● Q15 3PL Shipping Calculation - Systems & Process Involvement:
● Documenting recurring finance processes for training and transparency.
● Identifying opportunities for automation or process improvement.
● Assisting with stock or purchase order reconciliations where required.
Good luck and God Bless!