Job Description
Embark on an exciting journey as a Customer Engagement Specialist with Karl Latham at Twomey Schriber Property Group! In this dynamic role, you will not only connect with potential customers over the phone but also nurture existing clients, update and monitor our database, unearth opportunities, and seamlessly handle general administration tasks. We’re seeking individuals with a passion for communication, persistence, problem-solving acumen, a customer-centric mindset, and an eagerness to cultivate leads.
Job Title
- General Virtual Assistant
Work Schedule
- Dayshift
Job Qualifications/Requirements
- Proven experience in telemarketing or sales
- Exceptional English communication skills
- Goal-oriented with a keen focus on achieving sales targets
- Basic computer skills; familiarity with CRM software, especially Agent Box, is a plus
- Resilience and persistence in the face of rejection
- Positive attitude and proactive initiative
- Quick learner with a thirst for knowledge
Job Responsibilities
- Manage and monitor clients on our CRM system, Agent Box
- Initiate outbound service calls to potential and existing customers from provided lists
- Respond promptly to buyer inquiries via email or phone and share property information
- Understand and utilize scripts and dialogues to advance customer interactions
- Identify and qualify potential buyer leads by comprehending their needs and interests
- Address customer concerns and objections with professionalism and confidence
- Uncover potential sellers from inquiries and calls, forwarding them to Karl for conversion
- Maintain accurate records of interactions, leads, and sales opportunities in CRM software
- Provide valuable feedback to enhance marketing and sales strategies
- Organize and streamline File Storage, integrating all data into one location
- Conduct online research for monthly real estate newsletters
- Engage in data mining and lead generation from the Agent Box CRM
- Execute email marketing campaigns to our database
- Edit and proofread email templates for optimal communication
- Perform additional administrative duties as assigned by supervisors or management
Good luck and God Bless!