WRKPOD SERVICE AGREEMENT

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  3. WRKPOD SERVICE AGREEMENT

This Agreement is between You (“the client”) and WrkPod (ABN 686 19 507 149), also referred hereafter as “us”, “we” or “our”.

     1. Payment Methods

          a. Recruitment

  • WrkPod will assist you in hiring your offshore staff member by providing you with a shortlist of suitable applicants based on a job description you’ve provided. Unless otherwise arranged, a minimum of three (3) candidates will be provided to you in the form of pre-recorded video interviews. If the candidates are not suitable for your role, we will ask for a short meeting to clarify the type of person that you are looking for, then we will find a further three (3) candidates to present to you.

    In the unlikely event that you are still not satisfied with the candidates presented to you, we will refund half (50%) of the recruitment fee and terminate this agreement.

  • After finding you a successful candidate we will assist you in negotiating a remuneration package, drafting the formal offer and service agreement for the hired applicant. We will also help you purchase all the necessary equipment that your staff will be using in relation to the work to be performed.

          b. Lease of Co-Working Space

  • After you’ve recruited a staff member, WrkPod will lease you a workspace in our building wherein your staff can work, at a certain fee per month. The staff shall then have a secured office desk with access to high speed internet, free flowing coffee and an exclusive mini bar wherein they can avail of food and beverages at a discounted rate. They are likewise entitled to join regular social gatherings organised by WrkPod for all of its clients’ staff in order to build a sense of community and a positive working environment.

          c. Advice & Support

  • For advice on outsourcing, managing your team member or scaling your team you have access to our WrkPod leadership team. Such support is included in your monthly service fee. To request a call  to discuss email info@wrkpod.com.

     2. Payment

          1. Recruitment Fee

  • There shall be a once-off recruitment fee of $495 USD for the hiring process of your staff, which will cover the creation of the job advertisement, digital advertising budget, collating the applicants, narrowing the shortlist to the best applicants and facilitating the interview between you and the shortlisted applicants. This fee shall be for hiring one staff member only. For the subsequent hires, however, you’re entitled to a $100 discount.

    In the event that we are not able to find a suitable applicant for your role, we will refund 50% of the recruitment cost.

          2. Ongoing Service Fee

  • Once hired, the Ongoing Service Fee of $199 USD shall be payable and due at the beginning of each month. Such payments are non-refundable and no credit shall be given for partial months unused.

     3. Payment Methods

  • All payments are taken via credit card through Stripe, our third party secure payment provider and no other payment methods are available. Purchase notifications are supplied automatically via Stripe and tax receipts are supplied upon request: info@WrkPod.com. If you wish to update your credit card details with us please use the online form found at https://www.WrkPod.com/update-card-details/

     4. 3-Month Replacement Guarantee

  • We undertake to look for another staff for you should the staff previously hired do not continue to work due to reasons not attributable to your fault or neglect, provided, that the request for replacement is made within 3 months from the hiring of the first staff replaced, and that you have leased a desk for the staff and continues to pay the same while looking for a replacement. This privilege could only be availed of once for every job position ordered and paid.

     5. 12-Month Lock-in Period

  • By agreeing to these terms, you undertake to lease at least 12 months of the desk/s provided by WrkPod for your staff member/s, counted from the first day of work of each staff member.

     6. Early Cancellation

  • During your initial 12 month period, if you choose to cancel your contract with WrkPod, you will be required to pay any remaining fees on your desk lease. You are not able to assign your desk to another WrkPod client.

     7. Auto Renewal

  • At the end of the initial 12 month period, this contract will automatically be renewed for the same period and the Ongoing Desk Fee increased to cover worker pay increases, inflation, and increases in commercial office rent. We aim to keep these increases to less than 5%.

    60 days prior to the automatic renewal date we will send you a notice of renewal and highlight any changes to our fees or this agreement. However, should you wish not to renew the service, you may request before the end of the 12th month to end your contract with us or convert the contract to a quarterly agreement. There is a surcharge of 10% for quarterly contracts.

     8. Assumption of All Responsibilities to the Staff

  • By agreeing to these terms, you likewise undertake to assume all responsibilities towards the staff that WrkPod helps you hire, and hereby absolves and clears WrkPod from any liability in relation to the contract of services you have entered into with such staff.

     9. Assignment

  • WrkPod reserves the right to assign this Agreement at any time.

     10. Warranties

  • WrkPod and/or its assignee does not guarantee any type of profit or response from above-said services.WrkPod and/or its assignee does not warrant nor assume any liability for the use of this service and/or the performance of the staff hired by the client.

     11. Coverage

  • This Agreement shall be effective for a period of 12 months from the reckoning date, which is the payment date of the once-off recruitment fee (as for the recruitment services), while it shall continue to be binding for a period of 12 months from the first day of work of each of the client’s staff member (as for the lease agreement).

     12. Termination

  • At the option of the Service Provider, this agreement may be terminated should the Client breach any terms of this agreement, such as but not limited to the non-payment of the monthly lease of the workspace within 14 days from its due date, or the Service Provider believes that the Client has engaged in activities or behaviour that could be deemed as misconduct or negligence.This agreement may be terminated by either party, provided that a Notice of Termination be given to the other party in writing at least 30 days prior to the effectivity thereof, provided further that the Client shall pay the remaining period of the contract should he/she be the one who requested for the termination.

     13. COVID Safety Protocols

  • If a COVID-19 or any other disease outbreak occurs, all efforts will be made so that your staff member will be able to continue work by isolating specific areas and floors. If the government or local authorities order all staff to work-from-home, we will help your staff member transition to such a work arrangement as quickly as possible, until restrictions are lifted. The safety of your staff member as well as their availability to your organisation is of the highest priority. As such, our office strictly follows all local COVID health directives and are subject to local auditors to ensure we exceed all requirements.If your staff member is unwell at the office with COVID symptoms they will be sent home and ordered to test and self-isolate until results are received. If positive they will be asked to stay at home for the mandated period.

     14. Purchasing Equipment or Gifts or Giving Bonuses

  • After you hire a staff member and he/she doesn’t have the necessary equipment to properly work on the job, you may purchase an equipment for him/her to use, which we will help you purchase and consider it as your property, unless another arrangement has been agreed upon by you and your staff member, like he/she will own the equipment and you will be paid by instalment.  In case of warranty/replacement, we will assist with such provided it is still within that said period.
  • If you would like to purchase equipment,  a gift for your staff member or give them a financial bonus please contact our admin officer or email us at admin@WrkPod.com so that we can assist you in arranging the purchase or a suitable gift or amount.

     15. IT Support

  • Our IT Support services are limited to physical setup of the equipment, basic troubleshooting, and internet connectivity issues. Other requests such as advanced IT troubleshooting will need to be done by a professional either by your own IT team or through the team from our IT consultant. Additional fees may be incurred depending on the issue.

     16. Non-intervention with Client and Staff Member’s Relationship

  • We do not supervise your staff member’s work nor we intervene in your work relationship with your staff member. Such supervision and control over your staff member is solely your responsibility.

     17. Unruly Behaviour of your Staff Member

  • We reserve the right to expel and bar your staff member from the WrkPod facilities for unruly behaviour.

     18. Additional Hires

  • When the number of tasks to be completed by your staff member exceeds the number of 25 regular standard operating procedures (SOP), it is recommended that you consider hiring a second or even third staff member. This will ensure you are able to mitigate the risk of having all your “offsite” tasks managed by a single person. As soon as you feel you could be approaching this point, please contact us so we can help you with your next hire: jobs@WrkPod.com.

     19. Client-Side Recruiting & Growing Your Team

  • Please keep WrkPod informed of your team’s growth plans to ensure we have the space to accommodate your growth. We recommend, where possible, give us 3 months notice of your intention for any significant growth.

    If you intend on engaging  in your own recruitment to bring staff into the WrkPod facility please let us know prior to posting ads, or encouraging your existing team to collate candidates. This is to ensure we are aware of any desk requirements you are soon to require. WrkPod cannot guarantee availability of desks without suitable prior notice.

     20. Notices

  • All notices, requests, demands, and other communications under this Agreement shall be in writing and shall be deemed to have been given on the date of delivery: (1) if delivered personally to the party to whom notice is to be given; (2) if sent by electronic mail with a cc: to sender; or (3) on the third day after mailing by express mail. 
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