WRKPOD SERVICE AGREEMENT

  1. Home
  2. /
  3. WRKPOD SERVICE AGREEMENT

This Agreement is between You (“the client”) and WrkPod (ABN 686 19 507 149), also referred hereafter as “us”, “we” or “our”.

1.  Services

a. Recruitment

WrkPod will assist you in hiring an offshore staff member by providing you with a shortlist of suitable applicants based on a job description you’ve provided. Unless otherwise arranged, a minimum of three (3) candidates will be provided to you in the form of pre-recorded video interviews. If the candidates are not suitable for your role, we will ask for a short meeting to clarify the type of person that you are looking for, then we will find a further three (3) candidates to present to you.

In the unlikely event that you are still not satisfied with the candidates presented to you, we will refund half (50%) of the recruitment fee and terminate this agreement.

After finding you a successful candidate we will assist you in negotiating a suitable remuneration package, drafting a formal offer letter and producing an employment contract that meets your requirements. We will also help you purchase any equipment that your staff will be using to work with you.

b. Lease of Co-Working Space

After we have helped you to recruit your new staff member, WrkPod will lease you a workspace in our building where your staff can enjoy work in a professional and modern new facility. Your staff member shall enjoy a permanent workstation with access to high speed internet, free flowing coffee and access to an onsite cafe to purchase additional food and beverages at a discounted rate.

As part of your service fee  WrkPod will provide your staff member with access to join a monthly social gathering we call “Fri-Yay” in order to build a sense of community and a positive work environment for your staff member.

c. Advice & Support

In addition to the physical office infrastructure we also provide access to advice and support on outsourcing and managing your team members. This includes access to our CEO, Kody Thompson for strategic advice around scaling and structuring your team, recruitment advice from our team of expert recruiters, an office manager for day-to-day support, our IT Manager for IT service requirements, and legal support from Jong Benedian, our Operations Manager and qualified Lawyer. Requests for such support can be made to info@wrkpod.com.

2. Payment

1. Recruitment Fee

a. We charge a once-off recruitment fee of $495 USD which includes;

i.    Assistance finalising your job description
ii.   Writing and posting your job advertisement online
iii.  Digital advertising budget for Facebook and other ads platforms
iv.  Collating and shortlisting suitable applicants
v.    Interviewing applicants and checking their references
vi.   Producing video interviews to assist in selecting your candidate
vii.  Facilitating interviews between you and any chosen applicants
viii. Producing your offer letter and contracts to employ the staff member

b. Our recruitment fee shall cover the costs of hiring one staff member only. However, any subsequent hires come with a $100 discount.

c. In the event that we are not able to find a suitable applicant for your role, we will refund 50% of the recruitment cost.

2. Ongoing Service Fee

Once hired, the Ongoing Service Fee of $199 USD shall be payable and due at the beginning of each month. Such payments are non-refundable and no credit shall be given for partial months unused.

3. 12-Month Lock-in Period

By recruiting a team member through WrkPod you agree to lease a desk with WrkPod for a minimum of twelve (12) calendar months, counted from the first day of work for each staff member.

4. Early Cancellation

During your initial twelve (12) month period, if you choose to cancel your contract with WrkPod, you will be required to pay any remaining fees on your desk lease. You are not able to assign your desk to another WrkPod client.

5. Auto Renewal

At the end of the initial twelve (12) month period, this contract will automatically be renewed for the same period and the Ongoing Desk Fee increased to cover worker pay increases, inflation, and increases in commercial office rent. Yearly increases will not exceed 5% per annum.

60 days prior to the automatic renewal date we will send you a notice of renewal and highlight any changes to our fees or this agreement. However, should you wish not to renew the service, you may request before the end of the 12th month to end your contract with us or convert the contract to a quarterly agreement. There is a surcharge of 10% for quarterly contracts.

6. Payment Methods

All payments are taken via credit card through Stripe, our third party secure payment provider and no other payment methods are available. Purchase notifications are supplied automatically via Stripe and tax receipts are supplied upon request: info@WrkPod.com. If you wish to update your credit card details with us please use the online form found at https://www.WrkPod.com/update-card-details/

7. 3-Month Replacement Guarantee

If a staff member needs to be replaced during their first three (3) months with you, we will re-recruit for that team member free of charge provided;

a. The request for replacement is made in writing to info@WrkPod.com within 3 months from their hiring,

b. The need for termination was because of the staff members poor performance and not the result of neglect on your side (eg: not paying them)

c. This is the first time you have used the three (3) month guarantee for this role as this privilege can only be used once for every job position ordered and paid.

WrkPod will add one (1) month’s credit on your account during this period to allow time for our recruiters to present you with new candidates for your role.

8. Assumption of All Responsibilities to the Staff

By agreeing to these terms, you likewise undertake to assume all responsibilities towards the staff that WrkPod helps you hire, and hereby absolve and clear WrkPod from any liability in relation to the contract of services you have entered into with such staff.

9. Assignment

WrkPod reserves the right to assign this Agreement at any time.

10. Warranties

WrkPod and/or its assignee does not guarantee any type of profit or response from above-said services.

WrkPod and/or its assignee does not warrant nor assume any liability for the use of this service and/or the performance of the staff hired by the client.

11. Termination

a. By The Service Provider

i. The service provider can terminate this agreement at any time if;

        1. Service Fees are overdue for more than fourteen (14) days from its due date, or 
        2. If the Service Provider believes that the Client is utilising the staff member hired through WrkPod or the WrkPod facilities to engage in activities or behaviours that could be deemed as illegal, unethical or negligent.

ii. For terminations of any other kind the Service Provider must provide the client with a Notice Of Termination in writing at least thirty (30) days prior to the desired effective date.

b. By The Client

i. The Client can terminate this agreement with WrkPod by providing a Notice Of Termination in writing at least thirty (30) days prior to the desired effective date, provided that the Client shall pay the remaining period of the contract. (See 4. Early Cancellation)

12. COVID Safety Protocols

If a COVID-19 or any other disease outbreak occurs, all efforts will be made so that your staff member will be able to continue work by isolating specific areas and floors. If the government or local authorities order all staff to work-from-home, we will help your staff member transition to such a work arrangement as quickly as possible, until restrictions are lifted. This includes providing your staff member with adequate home internet access up to the cost of US$30/month per staff member.

The Client will be required to continue to pay their service fee in such an event.

The safety of your staff member as well as their availability to your organisation is of the highest priority. As such, our office strictly follows all local COVID health directives and are subject to local auditors to ensure we exceed all requirements.

If your staff member is unwell at the office with COVID symptoms they will be sent home and ordered to test and self-isolate until results are received. If positive they will be asked to stay at home for the mandated period.

13. Purchasing Equipment or Gifts or Giving Bonuses

If you hire a staff member and he/she doesn’t have the necessary equipment to properly work, we can assist you in purchasing equipment for him/her to use.

Any equipment you purchase will be considered your property but can be left permanently in our facility at  your team members workstation.

Whilst WrkPod provides 24 hour security guards, CCTV and other security measures in order to keep our facilities safe, WrkPod is not able to provide any guarantee to the security of your equipment. As such, we recommend any equipment purchased is permanent in nature so that it can be fixed to your workstation and that a healthy level of caution is given when providing your staff with new equipment.

If you would like to purchase equipment or need help purchasing a gift for your staff member please  email us at admin@WrkPod.com so that we can assist you in arranging.

14. IT Support

Our IT Support services are limited to the physical setup of computers, basic troubleshooting, and internet connectivity issues. Other requests such as advanced IT troubleshooting, remote access requirements, software installation or hardware upgrades will need to be done either remotely by your own IT team or contractor, or via IT contractors that can be recommended in Dumaguete. Such service requirements may incur additional fees.

15. Non-intervention with Client and Staff Member’s Relationship

Whilst we provide advice and boots on the ground support for you as you scale your team, we do not supervise your staff member’s work, provide monitoring of their performance, or control their attendance. We can assist you with advice on effectively managing your staff member and keep a proactive eye out for any issues we may spot on your behalf, however, you are solely responsible for the performance of your staff member. We will not intervene in your work relationship with your staff member.

16. Additional Hires

When the number of tasks to be completed by your staff member exceeds the number of 15 regular standard operating procedures (SOP), it is recommended that you consider hiring an additional team member. This will ensure you are able to mitigate the risk of having all your “offsite” tasks managed by a single person. As soon as you feel you could be approaching this point, please contact us so we can help you with your next hire: info@WrkPod.com.

17. Client-Side Recruiting & Growing Your Team

Please keep WrkPod informed of your team’s growth plans to ensure we have the space to accommodate your growth. We recommend, where possible, give us two (2) months notice of your intention for any significant growth.

If you intend on engaging in your own recruitment to bring staff into the WrkPod facility please let us know prior to posting ads, or encouraging your existing team to collate candidates. This is to ensure we are aware of any desk requirements you are soon to require. WrkPod cannot guarantee availability of desks without suitable prior notice.

18. Notices

All notices, requests, demands, and other communications under this Agreement shall be in writing and shall be deemed to have been given on the date of delivery: (1) if delivered personally to the party to whom notice is to be given; (2) if sent by electronic mail with a cc: to sender; or (3) on the third day after mailing by express mail.

Menu