Job Description
The receptionist is an integral part of TCMM and is often the first point of contact for various stakeholders. It is expected that the receptionist will provide assistance to clients and other stakeholders through various communication channels. The receptionist will also perform a wide variety of administrative tasks to facilitate the smooth daily operation of TCMM.
Job Title
- Receptionist
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Warm, professional customer service
- Strong time management and organizational skills
- Discretion and commitment to the confidential management of information
- Passion for health and well-being
- Excellent written and verbal communication skills
- Dedication to clients and their needs
- Good listener and people person
- Flexible, team player
- Experience in a customer services role
- Proven track record in a similar role
- Strong administration, organizational, and communication skills
- Proficient in the use of a PC, including various software and systems
- Experience in rostering (desirable)
Job Responsibilities
- Handle in-bound & out-bound phone calls to build and maintain relationships with stakeholders and customers.
- Respond to referral and general inquiries.
- Monitor, allocate, and respond to email communications
- Send confirmation text messages and make confirmation phone calls.
- Manage and send client birthday cards.
- Upload client medication information to VC.
- Conduct feedback calls for quality assurance purposes.
- Prepare and send new client welcome letters.
- Collaborate with support office, Team Managers, and management to deliver excellent customer service.
- Update new Team Manager kits.
- Manage team member birthday cards and gift vouchers.
- Distribute promotional flyers and other information to Team Managers as required.
- Manage and process stationery orders.
- Promote and manage Google reviews.
- Perform other duties and responsibilities as required by TCMM managers and contribute to special initiatives and programs.
Good luck and God Bless!