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Level 2 IT Tech Support

Job Description

We are seeking a detail-oriented and technically skilled Level 2 IT Technical Support to join our growing IT team. This role is responsible for providing advanced technical support to end-users, assisting with system administration tasks, and supporting IT projects under the direction of senior engineers and project managers. The ideal candidate is a strong problem-solver with a solid foundation in Windows environments, Office 365 administration, networking concepts, and endpoint security.

Job Title

  • Level 2 IT Tech Support

Work Schedule
  • Day Shift
Job Qualifications/Requirements
  • Proven experience in a Level 1 or Level 2 IT Support role.
  • Strong troubleshooting and analytical skills.
  • Proficient in Windows 10/11 troubleshooting and support.
  • Basic PowerShell scripting knowledge.
  • Experience with Windows Server environments and Active Directory management.
  • Familiarity with Office 365 administration, including user and mailbox management.
  • Basic understanding of email systems, including MX records, SPF, DKIM, and DMARC.
  • Working knowledge of networking fundamentals such as DNS, DHCP, and firewalls.
  • Some hands-on experience with macOS in a support environment.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a collaborative team.
  • Willingness to learn and adapt to new systems and technologies.
Job Responsibilities
  • Respond to and resolve technical support inquiries via phone, email, and ticketing system.
  • Troubleshoot and resolve hardware, software, and network-related issues for end users.
  • Investigate and address alerts related to endpoint security and system monitoring tools.
  • Collaborate with senior administrators to resolve complex or escalated issues.
  • Provide support and assistance in executing IT infrastructure projects.
  • Maintain and update technical documentation and knowledge base.
  • Perform user account and mailbox management in Office 365, including license assignments.
  • Troubleshoot email-related issues using email trace and other Office 365 tools.
  • Support Active Directory environments, including user and group management.
  • Assist with basic PowerShell scripting tasks and automation efforts.
  • Apply fundamental networking knowledge to resolve DNS, DHCP, and connectivity issues.
  • Perform basic macOS troubleshooting and support tasks as needed.
  • Maintain a strong understanding of IT systems and continually adapt to new technologies.

To Apply, please create your profile at app.wrkpod.com for your application as this is part of the new application process, and click this link for the job details: here

All successful applicants will be stationed in our office at DUMAGUETE CITY OR BACOLOD CITY. 

Good luck and God Bless!