Job Description
The Customer Service Specialist is responsible for maintaining strong day-to-day relationships with customers and ensuring they receive an outstanding support experience. This role focuses on timely and accurate assistance, proactive communication, and identifying opportunities to maximize customer satisfaction and business growth.
Job Title
-
Customer Service Specialist
Work Schedule
- Day Shift
Job Qualifications/Requirements
- Ability to multitask and prioritise tasks.
- Track record of overachieving quota.
- Strong call handling and active listening skills.
- Familiar with CRM systems and practices.
- Customer focused and ability to adapt to different personality types.
- Excellent communication skills.
- Ability to multitask, prioritise, and manage time effectively.
- Proficiency in MS Excel and Word.
- Experience in logistics coordination and freight quoting.
Job Responsibilities
- Ensure high-quality service delivery and customer satisfaction through proactive service management, open and interactive communication, and rapid customer response.
- Keep accurate records, document customer service actions and discussions, process orders and generate quotes etc.
- Triage, track, prioritize and work with cross-functional team members to assess and resolve issues in a timely manner.
- Think outside the box, composing thoughtful, personalized responses for a variety of customer requests.
- Provide accurate, valid, and complete information by using the right procedures and systems.
- Serve as the voice of the customer and provide internal feedback on how customers could be better served.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution, to convert seemingly dissatisfied customers into loyal customers.
- Work cross-functionally with colleagues to foster a strong sense of collaboration and information sharing.
- Meet or exceed both individual and team performance metrics and objectives.
- Attend team and company meetings and contribute in a positive, productive manner.
- Collaborate for operational improvement and ensure efficiencies and/or improvements are identified and implemented.
- Follow communication procedures, guidelines, and policies.
- Collaborate with product specialists to provide best-in-class customer support.
- Recognize value-added customer service opportunities and proactively help get leads to appropriate colleagues.
Good luck and God Bless!