Job Qualification/Requirements
Requirements
• Customer orientation and ability to adapt/respond to different types of
characters
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively

Skills
• People Oriented
• Positive Attitude
• Adaptability
• Ability to Work Under Pressure
• Attention to Detail
• Listening Skills

Job Responsibilities
• Customer Service
• Admin Tasks
• Responding to customer queries in a timely manner
• Making daily reports
• Resolve problems by clarifying the customer’s complaint; determining the
cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure
resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls and emails
• Provide accurate, valid, and complete information by using the right
methods/tools
• Updating data systems

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