As a Customer Service Representative of My ID Card it is your responsibility to assess and fulfil customer needs by exerting a great deal of knowledge, empathy and professionalism.
You are people-orientated and adaptable, with outstanding problem-solving skills.
Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.
website: https://wedid.com.au/
Qualifications:
- Strong written and verbal communication skills
- Confidence on the phone
- Basic data entry knowledge
- Ability to multitask, prioritize and manage time effectively
- Ability to retain and recall important information
- Capacity to work independently and proactively
- High aptitude for following communication guidelines, procedures, and policies
- This role is customer-focused, and you will be part of providing day-to-day support
Job Responsibilities:
- Managing incoming calls and email enquiries
- Checking admin & info emails on a daily basis
- Sending initial contact emails to enquiries and following up 7 days later
- Answer live chat boxes on social media
- Working with Manager on replies and communication
- Confirm appointments 24 hours before meeting
- Search and create appointments for Manager to attend
- Book meetings/appointments into diary
- Answering detailed product and service questions
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Keeping records of customer interactions and updating the CRM database
- Reading and learning scripts
- Compiling reports on overall customer satisfaction
- Creating content for Facebook/Instagram/Tiktok/Google Business and Utube and posting 2 to 3 x per week
- Find relevant events for Manager to attend