Customer Service and Social Media Representative

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As a Customer Service Representative of My ID Card it is your responsibility to assess and fulfil customer needs by exerting a great deal of knowledge, empathy and professionalism.
You are people-orientated and adaptable, with outstanding problem-solving skills.
Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.



  • Strong written and verbal communication skills
  • Confidence on the phone
  • Basic data entry knowledge
  • Ability to multitask, prioritize and manage time effectively
  • Ability to retain and recall important information
  • Capacity to work independently and proactively
  • High aptitude for following communication guidelines, procedures, and policies
  • This role is customer-focused, and you will be part of providing day-to-day support

Job Responsibilities:

  •  Managing incoming calls and email enquiries
  • Checking admin & info emails on a daily basis
  • Sending initial contact emails to enquiries and following up 7 days later
  • Answer live chat boxes on social media
  • Working with Manager on replies and communication
  • Confirm appointments 24 hours before meeting
  • Search and create appointments for Manager to attend
  • Book meetings/appointments into diary
  • Answering detailed product and service questions
  • Identifying and fulfilling customer needs to achieve satisfaction
  • Handling complaints, providing appropriate solutions and alternatives
  • Keeping records of customer interactions and updating the CRM database
  • Reading and learning scripts
  • Compiling reports on overall customer satisfaction
  • Creating content for Facebook/Instagram/Tiktok/Google Business and Utube and posting 2 to 3 x per week
  • Find relevant events for Manager to attend